FAQs

Here are some of the questions that we are asked the most at Premier Property & Pool Management. If you can’t find the question or answer you are looking for below, contact us  today. If we don’t have the answer right away, we will get back to you as quickly as possible until your question is answered to your satisfaction!

Why Should I Partner with a Property Management Company?

Premier Property & Pool Management works with many different HOAs and communities to provide a variety of services including property management services, financial services, administrative services, 24/7 emergency services, and pool services. We are dedicated to taking the hard work off of your plate and providing you with dedicated, expert service around the clock. We report directly to the Board of Directors and serve as a link between your unit owners and you.

How Do I Reach Premier Property & Pool Management?

To reach our Lewes office:

Call: 302-644-2752

Fax: 302-644-3976

34634 Bay Crossing Blvd.

Lewes, DE 19958

Contact us online  

To reach our Middletown office:

Call: 302-449-2230

Fax: 302-449-2238:

115 N. Broad Street Suite 3

Middletown, DE 19709

Contact us online 


What is an HOA?

A homeowner’s association (HOA) is a not-for-profit registered with the state of Delaware that is managed by an Executive Board. An HOA is responsible for maintaining common areas and governing the associated community in accordance with CC&Rs, bylaws, and articles of incorporation. An HOA is supported financially by all of its members, and generally membership is both automatic and mandatory.


What Are CC&Rs?

CC&Rs are the Covenants, Conditions, and Restrictions that detail all of the guidelines for the operation of your community. These are legally binding documents that are on record with the office of the County in Delaware. They are also included in the title of each property. Homeowners and unit owners who choose not to abide by the CC&Rs of their HOA may face fines or further consequences.


What is the Executive Board?

At the top of the structure is an elected Executive Board responsible for overseeing the community. Your HOA has governing documents that detail the exact responsibilities and limitations of the Executive Board.


What Additional Rules Apply to Me?

Most communities and HOAs also have rules and regulations beyond the CC&Rs that are adopted by the Executive Board. These rules are used to explicitly state common courtesies associated with parking, pets, pool use, and more. There are also architectural guidelines that will serve as a basis for making exterior and interior decisions about your home, like color changes or major exterior renovations. All of the rules and regulations are not designed to micro-manage your community experience. Instead, they are outlined to improve the community experience and ensure high property values. Just like with CC&Rs, violations might result in fines or further consequences.


My Neighbor is in Violation of the CC&Rs or Rules and Regulations. What Should I Do?

Contact PPM. PPM will communicate with the owner in violation and come to a resolution. If you are interested in formally filing a complaint, you can file a CC&R Violation Complaint with Premier Property & Pool Management. You can complete this form online, over the phone or in person at your local property management office.


Are Executive Board Meetings Open to Residents? When Will the Next Executive Board Meeting Be Held?

Executive Board meetings are always open to residents. The time and location of your HOA’s next meeting will always be posted with advance notice on the website, community newsletter or through USPS.


What is an Assessment?

The assessment is the amount that every homeowner in an HOA or Association-governed property pays for the upkeep of all common areas and provision of reserve funds for repairs and replacements. Assessments can be due the first of the month, quarterly, semiannually or annually.


Will My Assessment Increase?

Unfortunately, we can’t provide a concrete answer to this question online. Depending on the HOA or Association that governs your property, annual increases might be included or voted on annually at the discretion of the Executive Board.


Partner with Premier Property & Pool Management Today

Premier Property & Pool Management has been defining knowledgeable, skilled, and responsive property management services in Delaware for over a decade. We are a community management and pool management company of choice for over 30 single-family and condominium community associations. We are the whole package and provide comprehensive management services, pool services, financial services, and administrative services . Our expertise in Delaware law and community association management regulations helps us to live up to our name—Premier. If you are interested in partnering with PPM for your Sussex County, Kent County or New Castle County community management needs, contact us today.

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